Refund policy

Returns and Exchanges Policy

The User may only make changes or returns of the Products purchased, within 10 (ten) calendar days following the date on which they were received.

In the case of garments, you can only exchange the Product for the same garment in a different size.

It is essential to be able to make an exchange or return that the Products to be exchanged or returned are returned unused, in their original condition and with the label attached; otherwise, the change or return will be rejected by DAI.

If the product exchange is appropriate, the Company will replace the Product with a new one, for which DAI will contact the User to set the delivery date for the new product.

To make a change and/or return, [click here] or send an email to hola@daiclothing.com

Once the change and/or return has been approved by DAI, an email will be sent to the User at the email provided to the Company with the instructions to follow. Any costs related to changes and/or returns will be borne by the User.

When DAI receives the package to be returned, the brand will be in charge of inspecting it to assess whether the product is, in fact, in its original condition, with all the labels attached. DAI will then determine if the return has been successful and proceed with the refund process.

If the exchange or refund is appropriate, the refund will be made through the same form of payment that the User used at the time of making the purchase, under the following assumptions:

  1. If the purchase of the Product to be returned was made by credit or debit card, the time in which the amount of the refund will be reflected in the User's bank account statement may vary, and may be up to 15 business days or more, depending on the corresponding bank institution.
  2. If payment for the Product to be returned was made using a Company gift card, the refund will be made to the same gift card.
  3. The User may request that the corresponding reimbursement be made by means of a Company gift card, which will be issued the same day that the reimbursement has been approved by DAI.

It is essential to contact DAI to be able to cancel the return and/or exchange request, so that we can manage the corresponding cancellation.

The shipping cost is not refundable in any case; only the total amount of the products purchased will be refunded, as long as the refund is approved by DAI in accordance with the policies mentioned herein and to the complete satisfaction of DAI.

Changes or returns of Products are not accepted when they come from an offer, discount, or promotional activity. Likewise, it will not be possible to make the return of accessories, discounted garments, or intimate garments (swimwear, and others).